Last updated: June 29, 2026
Every Fetstan creation is handcrafted one at a time and made specifically for the person who orders it.
Many pieces are created using deeply personal and irreplaceable elements, including ashes, hair, fur, breast milk, stones or opals.
Because of the personalized and handcrafted nature of these creations, standard return policies do not always apply in the same way as they would to ordinary, mass-produced products.
Personalized and Custom-Made Creations
Personalized, custom-made and made-to-order jewelry cannot normally be returned, exchanged or refunded because of:
- a change of mind;
- an incorrect ring size selected by the customer;
- a preference regarding the final colour, reflection, pattern or appearance;
- natural differences in ashes, hair, fur, breast milk, stones, opals or other personal materials;
- slight variations from photographs shown on the website.
Every creation is unique. Colours, patterns, reflections and the placement of personal elements may vary naturally from one piece to another.
These variations are part of the handmade and personal character of the creation and are not considered defects.
This policy does not limit any mandatory consumer rights provided by applicable law.
Ring Size
Tungsten and black ceramic rings cannot be resized.
The customer is responsible for carefully confirming the correct ring size before ordering. I strongly recommend having the size checked by two or three professional jewelers before placing the order.
If Fetstan creates a ring in a size different from the size shown on the confirmed order, I will correct the situation at no cost to the customer.
If the customer selected the wrong size, please contact me. Depending on the circumstances, a replacement or remake may sometimes be possible, but additional production and shipping charges may apply.
Order Cancellations
Please contact Fetstan as quickly as possible if you wish to cancel an order.
A full cancellation may be possible when:
- work has not yet begun;
- no custom material has been ordered or prepared;
- no personal element has been processed or incorporated into the creation.
Once production has begun, or once a personal element has been prepared or incorporated into the jewelry, cancellation and refund may no longer be possible.
Every cancellation request will be reviewed according to the stage of production and subject to applicable consumer laws.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, has an apparent manufacturing defect, or does not match what was ordered, please contact Fetstan as soon as reasonably possible after delivery.
For visible shipping damage or an incorrect item, contacting me within seven days of delivery will help me address the situation quickly and submit any necessary claim with the carrier.
Please include clear photographs of:
- the jewelry;
- the presentation box;
- the shipping package;
- the shipping label;
- any visible damage.
Depending on the circumstances, Fetstan may offer:
- a repair;
- a correction;
- a replacement;
- an appropriate refund.
When the issue results from a confirmed Fetstan error or manufacturing defect, the appropriate correction will be completed without charge.
This policy does not exclude or reduce any legal warranty or mandatory consumer right.
Jewelry Care
Every keepsake ring should be worn and handled with appropriate care.
Please review and follow the Fetstan jewelry care instructions:
https://shop.fetstan.com/en/jewelry-care-tips/
The care guide explains how to protect the ring from harsh chemicals, prolonged water exposure, strong impacts, abrasive surfaces, heavy work and unsuitable cleaning products.
Damage caused by an accident, impact, improper cleaning, harsh chemicals, prolonged immersion, heavy manual work or care that is inconsistent with the published instructions is not normally considered a manufacturing defect.
However, please contact me before attempting any repair or intensive cleaning. I will always take the time to examine the situation and help whenever reasonably possible.
Accidental Damage and Repairs
If a Fetstan ring is accidentally damaged, please contact me and send clear photographs before shipping it.
Depending on the nature of the damage, I may be able to make a minor correction or repair at no charge.
When damage is repeated, results from improper care, or requires significant labour, replacement materials or reconstruction, a modest repair fee may apply.
Any applicable repair charge will be explained and approved by the customer before work begins.
Shipping costs related to accidental damage or care-related repairs are normally the responsibility of the customer.
Complimentary Shine Refresh
With normal wear, a ring may gradually lose some of its original surface brilliance.
If your Fetstan ring needs its shine refreshed, it will be my pleasure to professionally clean and restore its finish at no labour charge.
The complimentary shine refresh applies to routine cleaning and polishing. It does not include structural repair, replacement of the central inlay, deep impact damage or reconstruction.
The customer is normally responsible for securely shipping the ring to Fetstan and for the cost of return shipping.
Please contact me before sending the ring so that I can provide the correct instructions and return address.
Prior Authorization Is Required
Please do not return jewelry without first contacting Fetstan and receiving written authorization.
Once the return, repair or inspection is approved, I will provide:
- the correct return address;
- packaging instructions;
- any required shipping instructions.
Items sent without prior authorization may not be accepted.
Return Shipping Costs
When a return is required because of a confirmed Fetstan error, an incorrect item or a manufacturing defect, Fetstan will cover reasonable return shipping costs.
When an exceptional return or repair is accepted for another reason, shipping and insurance costs may be the customer’s responsibility.
A trackable and insured shipping service is strongly recommended. The ring must be carefully protected and, whenever possible, returned in its original presentation box or other secure packaging.
Refunds
When a refund is approved, it will be issued to the original payment method used for the order.
The refund will normally be processed within five business days after approval. Additional time may be required for the customer’s bank or credit card provider to display the transaction.
Original shipping charges are normally non-refundable unless:
- the return results from a Fetstan error;
- the item was defective or incorrect;
- reimbursement is required by applicable law.
Packages Damaged During Shipping
If a package appears to have been damaged during transportation, please keep:
- the jewelry;
- the presentation box;
- the mailing envelope or shipping box;
- all shipping labels;
- all protective packaging materials.
Please take photographs before discarding or changing any part of the packaging. These photographs may be required to make a claim with the shipping carrier.
A Human Approach
Every Fetstan creation carries a deeply personal story.
If something concerns you when your jewelry arrives, or if it ever needs special attention, please contact me. I will take the time to examine the situation carefully, respectfully and with the human approach that every meaningful creation deserves.
Contact Fetstan
For questions concerning an order cancellation, return, repair, shine refresh or refund:
Fetstan
Email: fetstan@gmail.com
Online store: https://shop.fetstan.com/
Please contact me before mailing any jewelry. The appropriate return address will be provided after the request has been reviewed.
A ring in your image, in your memories, forever.