FAQ about custom keepsake jewelry
Product Information
To place an order on Fetstan, start by selecting the category and the ring model of your choice. Once your purchase is made, you will receive a message containing all the necessary instructions as well as the address to which to send or drop off your items (we are in the montreal region). I want to assure you that each payment is fully refundable before the start of the creation process, thus offering you complete peace of mind regarding your investment.
Every ring I make comes with a warranty covering manufacturing defects. It’s important to note that slight imperfections, virtually invisible to the naked eye, can sometimes occur. I want to assure you that I take all necessary precautions and pay special attention to details in order to minimize these risks.
Regarding the refund, please note that your initial payment is fully refundable as long as you haven’t given explicit consent to proceed with the creation of your ring. I commit to maintaining complete transparency and respecting your decision at every stage of the process.
The time required for the manufacturing of a ring mainly depends on the current queue. Typically, a lead time of 2 to 3 weeks is considered normal. I commit to keeping you informed throughout the process to ensure clear and precise tracking of the progress of your order.
Once the creation of your ring has begun, unfortunately, it’s not possible to change its size. Therefore, it’s crucial to choose the correct size from the start.
I highly recommend consulting a reputable jeweler to determine the exact size needed.
Although the responsibility of choosing the correct size rests with you, I understand that mistakes can happen. In this case, I am willing to remake your ring for half of the initial price.
Maintenance and After-Sales Service
Your ring is crafted from high-quality materials, including tungsten and black ceramic, known for their excellent resistance to scratches. However, it’s important to note that despite their durability, these materials can break upon significant impact. The central part of the ring, which may contain your precious souvenirs, is slightly more susceptible to scratches and thus requires additional care
While this ring is delivered in a showcase 3D container, it is entirely suitable for everyday wear. It’s important to emphasize that it’s a commemorative and highly valuable piece of jewelry, designed to last and to be worn with care.
To ensure its longevity and the preservation of its initial finish, I invite you to consult the maintenance tips and precautions I’ve compiled for you. By following these recommendations, you’ll be able to preserve the beauty and brilliance of your ring for years to come. I encourage you to visit the following link for detailed advice on caring for your jewelry.
If you’ve damaged your ring, know that the center can be repaired or even refinished without issue. However, it’s important to note that each situation is unique and must be assessed individually. While tungsten and ceramic are very resilient materials, their repair can be nearly impossible. However, repairing or refinishing the center of the ring is entirely possible and can be done at a moderate cost.
I also want to inform you that I keep the numbered ashes for several years, which facilitates future repairs if necessary. This policy ensures that even in the event of damage, your commemorative and precious piece of jewelry can be restored while preserving its integrity and significance.
Products and Manufacturing of keepsake jewelry
Each ring created by Fetstan is equipped with a unique identification number, used to record and certify its authenticity as well as to facilitate any future reference.
Additionally, we set up a dedicated page for each ring, which can include images and text according to your wishes. This page, accessible via the identification number, is completely free and allows your friends and family to discover the jewelry at any time. Here is an example of what your personalized page could look like: See a real life example here
Adding a personalized commemorative video is an option we offer to enhance the experience around your ring. Based on different templates, this video can include photos, text, and images of your choice, including images illustrating the making of your ring, as well as precious moments with your loved ones, all presented in a captivating visual setting.
We encourage you to visit our social media links (YouTube, Facebook) to view examples of these videos. It is important to note that some videos are only accessible using the unique identification number of your ring on the Fetstan.com website. This service is available for an additional fee to the initial payment, offering added value and an even more personalized memento of your unique piece.
To make a ring with natural ashes, a quantity of 2 teaspoons is sufficient. If you choose the option of colored ashes, 1 teaspoon will be required. The unused ashes will be returned to you with your jewelry. As for the colored part of the ashes, it will be kept in our inventory for a few years, offering you flexibility and peace of mind for any future or complementary requests.
To incorporate hair or animal fur in the design of your ring, you must provide a minimum thickness of 1 to 2 millimeters (approximately 1/16 of an inch). A longer and continuous strand will create a more symmetrical center line in the final design of the ring. This attention to detail ensures that the unique and personal character of your jewelry is beautifully highlighted.
Absolutely, although opals offer exceptional beauty, I am able to incorporate hair into a variety of other materials, including semi-precious stones such as tiger’s eye, yooperlite, and amazonite, as well as into ashes and breast milk, among others. My inventory includes a wide selection of stones in different colors, allowing me to create a piece of jewelry that perfectly reflects your project and wishes. The diversity of available materials offers exceptional flexibility to customize your piece in a significant and unique way.
At Fetstan, my specialty lies in creating rings with precious memories, a lasting tribute to your moments and loved ones. Here are the types of rings I offer:
– Funeral Ashes Rings: Available either with the natural color of the ashes or tinted according to a color of your choice, to keep a tangible memory of those who have left us.
– Rings containing hair or animal fur: These unique creations carefully incorporate hair or fur of animals, allowing you to keep a part of your loved ones or faithful companions always close to you.
– Rings made from breast milk: A celebration of motherhood and the unique bond between a mother and her child, these rings are made from breast milk transformed into powder using a special technique that I master.
– Celebration Jewelry: Celebrating special events such as birthdays, graduations, or unions and weddings, with the possibility of incorporating symbolic elements.
– Personalized Jewelry: Designed to your exact specifications, allowing total freedom in the choice of materials, inclusions, and design.
See a step by step demonstration of my breast milk transformation technique.
For the creation of a breast milk keepsake jewelry piece, a quantity of 6 milliliters is required. This precise measurement ensures that we have enough material to complete the transformation process and elegantly and meaningfully integrate your breast milk into the design of your personalized jewelry.
Shipping and Delivery Information
Sending breast milk by post may seem complicated, but there is a simplified method to do so safely. I recommend using a specific transformation tool, available for purchase via this link.
This tool allows you to transform your breast milk into powder. Once the transformation is done, you only need to send me half of the collected amount in powder form. The rest can be kept as a personal keepsake or used to create other handmade items. This method ensures a secure and convenient sending of your breast milk for the creation of your unique jewelry.
To ensure a secure shipment of your transformed breast milk powder, please follow these detailed steps:
I recommend the use of a specific transformation tool, available for purchase via this link.
1. Powder preparation: Take half of your transformed breast milk powder and place it in a small zip-style sealable bag.
2. Secure packaging: Remove as much air as possible from the bag, fold it to make it as flat as possible, and then insert it into two additional sealable bags, making sure each bag is properly sealed.
3. Additional protection: Place the prepared bag between two pieces of cardboard for extra protection against bumps and pressure.
4. Choose your envelope: For shipping, use a polyethylene bubble envelope (waterproof) or a padded envelope. These types of envelopes offer extra protection and are recommended to ensure the safety and integrity of your shipment during transport. You can find the recommended envelope type on the Canada Post website at the following link: https://boutique.canadapost-postescanada.ca/store-boutique/fr/p/242705
5. Important information: Be sure to include your name, email address, all relevant details about your order, and the order number to facilitate the tracking and processing of your shipment.
By following these instructions, you are contributing to the safety and integrity of your transformed breast milk powder, ensuring that it arrives in perfect condition for the creation of your personalized jewelry. I would also like to inform you that I keep any surplus milk for several years, making it easier for any future repairs or creations if necessary. This policy ensures that even in the event of damage, your commemorative and precious jewelry can be restored while preserving its integrity and meaning.
After receiving instructions by email upon purchase, follow these detailed steps to ensure the secure shipment of your ashes:
1. Ash preparation: Take 1-2 teaspoons of ashes and place them in a small, sealable Ziploc-style bag.
2. Secure packaging: Expel as much air as possible from the bag, fold it to make it as flat as possible, and then insert it into two more sealable bags, ensuring that each bag is well sealed.
3. Extra protection: Place the prepared bag between two pieces of cardboard or any good substrate for additional protection against shock and pressure.
4.Selecting a container: Place everything in a compact box or a suitable container to ensure the security of this valuable item.
5. Important information for the shipment: Be sure to use a shipment with a tracking number and follow Canada Post’s advice to make this shipment as secure as possible. Here are Canada Post’s recommendations.
6. Important information: Be sure to include your name, email address, all relevant details regarding your order, as well as the order number, to facilitate tracking and processing of your shipment.
International Instructions Via USPS
By following these instructions, you contribute to the safety and integrity of your ashes, ensuring that it arrives in perfect condition for the creation of your personalized jewelry. I would also like to inform you that I keep some of the (colored) ashes for several years, making future repairs easier if necessary. This policy ensures that even in case of damage, your commemorative and precious jewelry can be restored while preserving its integrity and meaning.
All natural ashes will be returned to you unless you provide different instructions.