FAQ about custom keepsake jewelry
Product Information
To place an order on Fetstan, start by selecting the category and ring model of your choice—whether it’s a cremation ring, one made from breast milk, or incorporating hair or animal fur. Once your purchase is completed, you will receive a message containing all the necessary instructions, as well as the address to send or drop off your items (I am located in the Montreal area).
I want to reassure you that every payment is fully refundable before the creation process begins, giving you complete peace of mind about your investment.
Each ring I create comes with a warranty covering manufacturing defects. However, it’s important to note that slight imperfections, nearly invisible to the naked eye, may occasionally occur. Rest assured, I take every necessary precaution and pay close attention to detail to minimize these risks.
Regarding refunds, your initial payment is fully refundable as long as you have not explicitly approved the start of your ring’s creation.
I am committed to maintaining complete transparency and respecting your decision at every step of the process.
The time required for the manufacturing of a ring mainly depends on the current queue. Typically, a lead time of 2 to 3 weeks is considered normal. I commit to keeping you informed throughout the process to ensure clear and precise tracking of the progress of your order.
Once the creation of your ring has begun, unfortunately, it’s not possible to change its size. Therefore, it’s crucial to choose the correct size from the start.
I highly recommend consulting a reputable jeweler to determine the exact size needed.
Although the responsibility of choosing the correct size rests with you, I understand that mistakes can happen. In this case, I am willing to remake your ring for half of the initial price.
Maintenance and After-Sales Service
Your ring is crafted from high-quality materials, including tungsten and black ceramic, both renowned for their exceptional scratch resistance.
However, it’s important to note that despite their durability, these materials can break if subjected to significant impact.
The central part of the ring, which holds your precious memories, is slightly more prone to scratches and therefore requires extra care. You can find detailed care instructions on the Fetstan jewelry care page HERE.
While this ring is delivered in a 3D-style display case, it is absolutely suitable for everyday wear.
It’s important to emphasize that this is a commemorative and highly precious piece of jewelry, designed to last and to be worn with care.
To ensure its longevity and maintain its original finish, I encourage you to review the care tips and precautions I’ve prepared for you. By following these guidelines, you can preserve the beauty and brilliance of your ring for years to come.
If your ring is damaged, it is possible to restore or refinish the central part, such as polishing or restoring the included materials. However, it is important to note that tungsten and black ceramic, while extremely durable, are almost impossible to repair once damaged.
For rings created with colored ashes, hair, or breast milk, I retain these specific materials for several years. This precaution allows for easier restoration if needed while preserving the emotional and symbolic value of your commemorative ring.
For a personalized evaluation or any questions, feel free to contact me. I will be happy to guide you through the available options.
Products and Manufacturing of keepsake jewelry
Each ring created by Fetstan is equipped with a unique identification number, used to record and certify its authenticity as well as to facilitate any future reference.
Additionally, we set up a dedicated page for each ring, which can include images and text according to your wishes. This page, accessible via the identification number, is completely free and allows your friends and family to discover the jewelry at any time. Here is an example of what your personalized page could look like: See a real life example here
Adding a personalized commemorative video is an option we offer to enhance the experience around your ring. Based on different templates, this video can include photos, text, and images of your choice, including images illustrating the making of your ring, as well as precious moments with your loved ones, all presented in a captivating visual setting.
We encourage you to visit our social media links (YouTube, Facebook) to view examples of these videos. It is important to note that some videos are only accessible using the unique identification number of your ring on the Fetstan.com website. This service is available for an additional fee to the initial payment, offering added value and an even more personalized memento of your unique piece.
To create a ring with natural ashes, only one teaspoon is needed.
Any unused ashes will be returned to you along with your ring. As for colored ashes, they will be kept in our inventory for several years, providing you with flexibility and peace of mind for any future or additional requests.
Feel free to contact me for more information!
To incorporate hair or animal fur into the design of your ring, the provided strand should have a minimum thickness of 1 to 2 millimeters (approximately 1/16 inch).
If you’re unsure, it’s better to send a bit more rather than too little. A longer and continuous strand allows for the creation of a more symmetrical central line in the final ring design, ensuring that the unique and personal nature of your jewelry is beautifully highlighted.
Any unused materials will be carefully returned to you along with your ring. If you have any questions or specific requirements, feel free to contact me!
Absolutely, although opals offer exceptional beauty, I am able to incorporate hair into a variety of other materials, including semi-precious stones such as tiger’s eye, yooperlite, and amazonite, as well as into ashes and breast milk, among others. My inventory includes a wide selection of stones in different colors, allowing me to create a piece of jewelry that perfectly reflects your project and wishes. The diversity of available materials offers exceptional flexibility to customize your piece in a significant and unique way.
At Fetstan, my specialty lies in creating rings with precious memories, a lasting tribute to your moments and loved ones. Here are the types of rings I offer:
– Funeral Ashes Rings: Available either with the natural color of the ashes or tinted according to a color of your choice, to keep a tangible memory of those who have left us.
– Rings containing hair or animal fur: These unique creations carefully incorporate hair or fur of animals, allowing you to keep a part of your loved ones or faithful companions always close to you.
– Rings made from breast milk: A celebration of motherhood and the unique bond between a mother and her child, these rings are made from breast milk transformed into powder using a special technique that I master.
– Celebration Jewelry: Celebrating special events such as birthdays, graduations, or unions and weddings, with the possibility of incorporating symbolic elements.
– Personalized Jewelry: Designed to your exact specifications, allowing total freedom in the choice of materials, inclusions, and design.
See a step by step demonstration of my breast milk transformation technique.
For the creation of a piece of jewelry from breast milk, a quantity of 6 milliliters is required. This precise measurement ensures that there is enough material to complete the transformation process and elegantly and meaningfully incorporate your breast milk into the design of your personalized jewelry.
Shipping and Delivery Information
When you purchase a breast milk ring, you will receive a kit that includes a preservation powder and very simple instructions for transforming your milk into powder.
Once the transformation is complete, you only need to send me the powdered milk. This method makes mailing your milk to Fetstan extremely easy and secure. Additionally, the process is designed to be quick and convenient while preserving the quality of the breast milk for creating your unique piece of jewelry.
If you have any questions about the process, feel free to contact me!
To ensure a secure shipment of your transformed breast milk powder, please follow these detailed steps:
1. Powder preparation: Take half of your transformed breast milk powder and place it in a small zip-style sealable bag. See steps here
2. Secure packaging: Remove as much air as possible from the bag, fold it to make it as flat as possible, and then insert it into two additional sealable bags, making sure each bag is properly sealed.
3. Additional protection: Place the prepared bag between two pieces of cardboard for extra protection against bumps and pressure.
4. Choose your envelope: For shipping, use a polyethylene bubble envelope (waterproof) or a padded envelope. These types of envelopes offer extra protection and are recommended to ensure the safety and integrity of your shipment during transport. You can find the recommended envelope type on the Canada Post website at the following link: https://boutique.canadapost-postescanada.ca/store-boutique/fr/p/242705
5. Important information: Be sure to include your name, email address, all relevant details about your order, and the order number to facilitate the tracking and processing of your shipment.
By following these instructions, you are contributing to the safety and integrity of your transformed breast milk powder, ensuring that it arrives in perfect condition for the creation of your personalized jewelry. I would also like to inform you that I keep any surplus milk for several years, making it easier for any future repairs or creations if necessary. This policy ensures that even in the event of damage, your commemorative and precious jewelry can be restored while preserving its integrity and meaning.
After receiving instructions by email upon purchase, follow these detailed steps to ensure the secure shipment of your ashes:
1. Ash preparation: Take 1 teaspoons of ashes and place them in a small, sealable Ziploc-style bag.
2. Secure packaging: Expel as much air as possible from the bag, fold it to make it as flat as possible, and then insert it into two more sealable bags, ensuring that each bag is well sealed.
3. Extra protection: Place the prepared bag between two pieces of cardboard or any good substrate for additional protection against shock and pressure.
4.Selecting a container: Place everything in a compact box or a suitable container to ensure the security of this valuable item.
5. Important information for the shipment: Be sure to use a shipment with a tracking number and follow Canada Post’s advice to make this shipment as secure as possible. Here are Canada Post’s recommendations.
6. Important information: Be sure to include your name, email address, all relevant details regarding your order, as well as the order number, to facilitate tracking and processing of your shipment.
International Instructions Via USPS
By following these instructions, you contribute to the safety and integrity of your ashes, ensuring that it arrives in perfect condition for the creation of your personalized jewelry. I would also like to inform you that I keep some of the (colored) ashes for several years, making future repairs easier if necessary. This policy ensures that even in case of damage, your commemorative and precious jewelry can be restored while preserving its integrity and meaning.
All natural ashes will be returned to you unless you provide different instructions.